Betting Rules

General betting conditions

Jili Casino provides access to online gaming and betting products where available. The products offered, game rules, betting options and applicable features may vary according to the account, location, device, payment method and other operational requirements. You are responsible for checking the rules displayed on the relevant game or betting page before you participate.

You must be legally permitted to use online gambling services in your location. You must also meet any applicable minimum age requirement. It is your responsibility to understand the laws that apply to you and to stop using the service if online gambling is not lawful where you are located. Access may be restricted, suspended or unavailable in some jurisdictions.

Only one account may be used by each player unless Jili Casino has expressly approved an alternative arrangement. Account information must be accurate, current and complete. You must keep your login details confidential and must not allow another person to access or use your account. Bets placed through your account may be treated as having been placed by you, subject to any investigation into unauthorised access or technical issues.

• Check the selected game, market, stake, odds or bet type before confirming a bet.
• Do not place a bet if you are unsure about the rules, outcome calculation or settlement method.
• Do not use funds that belong to another person or provide your account to another person.
• Follow any identity, payment, security and verification requests that apply to your account.
• Use the service for personal entertainment and not for unlawful, fraudulent or commercial activity.

Acceptance of a bet

A bet is not final until it has been successfully submitted and accepted by the system. A confirmation, bet reference or similar record may be provided. A bet shown as pending has not necessarily been accepted or settled. You should retain any available confirmation details and review your account history regularly.

Jili Casino may refuse, limit, delay, suspend or cancel a bet where permitted by the applicable terms. This may occur because of a technical issue, suspected misuse, a pricing or display error, a duplicated transaction, a regulatory requirement, an account restriction or another legitimate operational reason. Where a bet is cancelled, the treatment of the stake will depend on the circumstances and the applicable rules.

Game play and bet settlement

Each game or betting product may have its own rules. These can include the available bet types, minimum or maximum stakes, qualifying events, result sources, calculation method, game rounds, void conditions and settlement requirements. The rules presented with a product form part of the conditions for that product. If there is a conflict between a product rule and a general statement on this page, the product-specific rule may apply to that bet.

Game outcomes are determined by the relevant game system, random number generator, authorised event result or other stated outcome process. Results are recorded in the applicable system and settled according to the rules shown for the product. Visual displays, animations and connection speed do not alter the underlying result.

For event-based betting, settlement may depend on the official result or another recognised result source. A market may remain open, pending or unsettled while information is being checked. If an event is postponed, abandoned, interrupted, rescheduled or affected by a rule change, the applicable market rules will determine whether the bet remains valid, is void or is settled in another way.

For casino games, the result of a completed round is generally determined when the game outcome has been generated and recorded. If you lose connection after submitting a game action, the round may still be completed. Check your account history before attempting to repeat an action, as a repeated action may create a new bet.

1. Select the product or game you wish to use.
2. Review the available rules, result information and any displayed conditions.
3. Choose the bet type, selections and stake.
4. Check the full bet slip or confirmation screen carefully.
5. Submit the bet and wait for a confirmation or status update.
6. Review the result and settlement in your account history.

Odds, returns and balances

Where odds or potential returns are displayed, they are provided for the selected bet at the time of submission and may be subject to change before acceptance. The applicable odds, stake and return are those recorded for an accepted bet. Any applicable deductions, fees, taxes or other adjustments will be handled in accordance with the relevant product rules and applicable law.

A balance update may take time while a transaction or result is being processed. A displayed balance is not necessarily proof that a bet has been finally settled. You must not deliberately exploit a delayed, incorrect or duplicated balance. If you notice an apparent error, stop using the affected funds and contact customer support through the available service channel.

Errors, cancellations and technical issues

Although reasonable steps are taken to provide an accurate and reliable service, errors can occasionally occur. An error may involve an incorrect price, game description, result, balance, settlement, stake, transaction record or display. If a clear error affects a bet, Jili Casino may correct the record, cancel the affected bet or settle it according to the correct information and applicable rules.

You must not knowingly take advantage of a mistake, system fault, vulnerability or delayed update. This includes placing repeated bets after a failed confirmation, using an incorrect balance, manipulating a game or attempting to interfere with the service. Suspicious activity may result in an investigation, account restrictions, transaction review or other action allowed under the Terms and Conditions.

A bet may be affected by internet interruptions, device problems, software faults, maintenance, telecommunications failures or other events outside reasonable control. You are responsible for checking that your device and connection are suitable for online play. If a bet has been accepted before a disruption, the relevant product rules will generally determine whether it is completed, settled or cancelled.

If you believe a bet, result or account transaction is incorrect, review your account history and raise the issue promptly through the available customer support channel. Include the relevant date, game or market, bet reference and a clear description of the concern where possible. Complaints will be reviewed using available records and may require identity or account verification.

Responsible betting and compliance

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and never stake more than you can afford to lose. Take regular breaks, avoid chasing losses and do not gamble when affected by alcohol, drugs, stress or strong emotions.

• Set personal spending and time limits before starting.
• Keep gambling separate from essential household spending.
• Do not borrow money or sell possessions to fund gambling.
• Do not increase stakes to recover previous losses.
• Talk to someone you trust if gambling is becoming difficult to control.
• Use available account management, time-out or self-exclusion tools where appropriate.

Jili Casino may apply checks and controls to support legal and responsible operation of the service. These may include age and identity verification, payment checks, account monitoring, transaction reviews and responsible gambling interventions. You may be asked to provide information or documents before certain account activities can be completed. Failure to provide requested information may result in a delay, restriction or suspension.

If you choose to close your account or request a break from gambling, follow the available account support process. A closure or restriction may affect access to games, promotions, deposits, withdrawals and other account functions. Do not create another account to avoid a restriction or self-exclusion. If you are concerned about your gambling, seek independent support from an appropriate Australian support service or qualified professional.

Changes to these rules

These Betting Rules may be updated when products, systems, legal requirements or operational procedures change. The current version will apply to future use of the service from the time it is published, unless a different effective date is stated. You should review the rules regularly. If you do not accept an updated rule, stop placing bets and contact support about your account.