Responsible Gaming

Gamble for entertainment

Online gambling involves risk, and outcomes are determined by chance. There is no guaranteed way to win, predict results or recover money that has already been lost. Every wager should be considered an entertainment expense, and you should only use money that is available after essential living costs and other financial commitments have been paid.

Never gamble with money set aside for rent, mortgage payments, utilities, food, education, medical expenses or other necessities. You should also avoid borrowing money, using credit to gamble or selling possessions to fund play. If gambling is affecting your ability to meet everyday expenses, stop playing and seek appropriate support.

Plan before you play

• Decide how much money you can afford to lose before starting.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses by increasing your bets or playing for longer.
• Remember that past results do not change the odds of future results.
• Treat wins as part of the game rather than as income or a reliable source of money.

A budget can help you keep gambling within a level that is manageable for you. Consider recording deposits, wagers, wins and losses so that you have a clear view of your activity. If you find it difficult to keep within a budget, take a break and consider using available account controls or speaking with an independent support service.

Tools to help you stay in control

Safer gambling tools can help you manage how often and how much you play. Depending on the features available to your account, you may be able to request deposit limits, loss limits, wagering limits, session reminders, time-outs or account closure. These tools are designed to support your decisions, but they work best when you choose limits before gambling and follow them consistently.

Set practical limits

Choose limits based on your personal budget rather than on the amount you hope to win. A limit should be low enough that reaching it will not affect your household finances. Review your limits carefully and avoid changing them during a gambling session because you are trying to continue playing or recover losses. If a limit no longer feels manageable, consider a longer break or account closure instead.

Take a break or close your account

If you feel that gambling is becoming difficult to control, you can request a temporary time-out or ask for your account to be closed, where those options are available. A break can provide space to consider your gambling and your financial position without the immediate opportunity to play. Contact the available customer support channel through the website if you need help understanding the account controls or closure process.

Account controls may not remove every gambling-related risk. You should also consider blocking gambling applications or websites on your devices, removing saved payment details, asking your bank whether gambling payment controls are available, and telling a trusted person that you are taking a break. These additional steps can make it easier to maintain your decision.

Protect your account

• Keep your login details private and use a secure password.
• Do not allow another person to use your gambling account.
• Log out when you have finished, particularly on shared devices.
• Review your account activity and payment records regularly.
• Report suspicious activity or unauthorised access through the available support channel.
• Do not attempt to avoid account limits or restrictions by opening or using another account.

Recognising when gambling may be causing harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you do not need to lose a particular amount of money before asking for help. The important step is to notice changes in your behaviour and take action early.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Increasing your bets to get the same excitement or to recover losses.
• Chasing losses and believing that a win is due or must happen soon.
• Hiding gambling activity, losses or account statements from family and friends.
• Borrowing money, using credit or selling belongings to gamble.
• Missing work, study, appointments or social commitments because of gambling.
• Feeling anxious, guilty, irritable or distressed after gambling.
• Arguing with people close to you about gambling or money.
• Trying to stop or cut back but repeatedly being unable to do so.
• Using gambling to escape loneliness, stress, sadness or other difficult feelings.

If any of these signs apply to you, stop gambling and speak with someone you trust. You can also contact an independent gambling support service in Australia for confidential advice. Support is available whether you want to reduce your gambling, take a break, close an account or understand the effect gambling is having on your life.

If someone close to you is affected

Gambling harm can affect partners, family members, friends and other people who share financial or personal responsibilities. If you are concerned about another person, choose a calm time to discuss what you have noticed without blame. Encourage them to seek professional support, protect shared finances where appropriate and avoid covering up losses or repeatedly providing money for gambling.

You can seek advice for yourself even if the person who is gambling does not want help. An independent support service can explain options for setting boundaries, managing financial concerns and protecting your wellbeing.

Support in Australia and our approach

If gambling is causing distress, financial difficulty or conflict, consider contacting an independent gambling counselling or support service available in your state or territory. Australian support organisations may offer confidential information, counselling, financial guidance and assistance for affected family members. You can search for current services through official Australian government or state and territory health resources.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or someone else, contact emergency services or a crisis support service in Australia immediately. Gambling support is available, and asking for help is a practical step rather than a sign of failure.

Our responsible gaming principles

1. We encourage players to make informed decisions and gamble only for entertainment.
2. We support the use of limits, breaks and account controls where available.
3. We do not present gambling as a way to earn income or solve financial problems.
4. We encourage players to seek independent support when gambling no longer feels enjoyable or manageable.
5. We expect account holders to provide accurate information and to use their own account.
6. We take concerns about gambling behaviour seriously and may apply appropriate account measures where required by applicable rules or our terms.

Jili Casino cannot provide financial, legal or medical advice, and general information on this page is not a substitute for professional support. Gambling products involve risk, and responsible gambling is a shared responsibility. Please read the applicable terms and account information carefully, use the controls available to you and contact support if you need assistance with a safer gambling request.