Privacy Policy

Information we may collect

When you visit or use Jili Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you use our services, the features you access and the information required to meet security and legal requirements.

Account and contact details

When you create or maintain an account, we may collect details such as your name, date of birth, username, password, contact information, residential information and account preferences. We may also record information you provide when contacting customer support, participating in account-related communications or asking us to assist with a problem.

Identity and verification information

To help confirm identity, protect accounts and meet applicable obligations, we may request verification information and documents. These may include identification documents, proof of address, information about your source of funds or other details reasonably required for verification. We may review this information directly or through service providers that support identity, compliance and fraud-prevention processes.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, account balances and other transactions. Payment providers may process payment information on our behalf. We may receive records needed to confirm a transaction without necessarily receiving or storing complete payment card details. Transaction information helps us operate accounts, resolve payment questions, identify unusual activity and meet record-keeping requirements.

Technical, device and usage information

When you use the website, we may collect technical information such as your internet protocol address, browser type, device details, operating system, language settings, approximate location, pages visited, referring website and dates or times of access. We may also record information about website performance and how visitors interact with its features.

Cookies and similar technologies

Jili Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website usage and help improve security and performance. Some cookies may be placed by service providers that help us operate particular features. You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website functions may not work as intended.

How we use and share information

We use information for purposes connected with providing and managing casino services. We seek to use information fairly and reasonably, and do not use it for purposes incompatible with the reason it was collected unless permitted or required by applicable requirements.

• Create, operate and maintain your account.
• Process account activity, payments, withdrawals and other requested transactions.
• Confirm identity and assess whether account activity is genuine and authorised.
• Carry out security, anti-fraud, anti-money laundering and risk-management checks.
• Meet legal, regulatory, tax, accounting and responsible gambling obligations where applicable.
• Provide customer support, investigate complaints and respond to requests.
• Communicate about your account, security, service changes and important operational matters.
• Send marketing or promotional communications where permitted and where you have provided the required permission.
• Understand website usage, monitor performance and improve our services.
• Detect, prevent and investigate misuse, technical problems, suspicious activity or breaches of our terms.

Some information may be used to create security or risk indicators. These indicators can help us identify unusual account behaviour, protect players and the website, and decide whether additional checks are needed. We may combine information from your account, transactions, device activity and verification records for these purposes.

Marketing communications

If you have agreed to receive marketing, we may use your contact details and preferences to send information about services, features or offers. Marketing choices do not affect essential messages about your account, security, transactions or important service changes. You can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting support@jilicasino.click.

Sharing information

We may share information with trusted providers that help us deliver website, payment, identity verification, customer support, technology, security, analytics or compliance services. These providers should only handle information for authorised purposes and according to appropriate instructions. Information may also be disclosed where necessary to meet a legal requirement, respond to a valid request, protect the rights or safety of players and others, investigate suspected fraud or protect the website.

If services, technology or business arrangements change, information may be handled as part of that change where permitted. We do not intend to sell personal information for unrelated purposes.

Storage, security and retention

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No online service can guarantee absolute security, so players should use a strong password, keep login details confidential and notify support if they suspect that an account has been accessed without permission.

Information may be stored or processed by us or our service providers in locations outside the place where you live. Where information is handled across borders, we seek to use appropriate safeguards and processes consistent with applicable privacy requirements.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not necessarily result in the immediate deletion of every record. We may need to retain information to meet legal obligations, resolve disputes, prevent fraud, maintain financial and audit records, enforce our terms or protect the security of our services.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights are subject to reasonable checks to confirm your identity and may be limited where information must be retained or where responding could affect the rights, safety or security of others.

• Access: ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where there is no continuing reason for us to keep it.
• Marketing consent: withdraw your consent to marketing communications at any time.
• Objection or restriction: in some circumstances, ask us to stop or limit particular uses of your information.
• Complaint: raise a privacy concern so that it can be reviewed and addressed.

How to make a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@jilicasino.click. Please describe your request clearly and provide enough information for us to identify your account. We may ask for reasonable verification before responding, especially where the request involves sensitive account, identity or transaction information.

We will review privacy requests and respond within a reasonable time. If we cannot complete a request, or if an exception applies, we will explain the position where we are able to do so. Deleting information does not remove records that we are required to retain, and withdrawing marketing consent does not affect processing needed to operate your account or meet legal obligations.

Children and account eligibility

Our services are intended only for people who meet the applicable minimum age and eligibility requirements for online gambling. We do not knowingly seek to collect information from anyone who is not eligible to use the service. If you believe an ineligible person has provided information, contact support@jilicasino.click so the matter can be reviewed.

Updates to this policy

We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The updated version will be made available on this page and will apply from its stated or implied effective date. We encourage players to review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised information, where permitted.